After-hours calls represent one of the biggest untapped revenue opportunities for dental practices. Here's how to capture this potential without burning out your staff.
Understanding After-Hours Call Patterns
Our research shows that 35% of patient calls come outside traditional business hours. These callers are often motivated—they're dealing with urgent issues or finally have time to schedule appointments.
The After-Hours Opportunity
Patients calling after hours have already overcome the inertia of picking up the phone. They're ready to act. When they reach voicemail, 75% don't leave a message—and many call a competitor instead.
Implementation Strategy
Start by analyzing your call patterns. Identify peak after-hours call times and common inquiries. Then implement a solution that can handle these specific needs, whether it's appointment scheduling, emergency triage, or general information.
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