Refund
Policy.

When we refund

• The product is materially different from what the product page describes.
• It cannot be made to run on a server meeting the stated requirements, and we cannot fix it.
• A feature listed on the product page is missing or broken and we cannot resolve it.
• You were charged twice, or charged the wrong amount.

When we cannot

• You changed your mind after receiving the source code. Digital source code cannot be returned, which is exactly why every product has a live demo you should use first.
• The product works, but is not what you assumed it was. Ask us before buying.
• You want a feature it never claimed to have. That is custom work, and we will quote it.
• Your API provider, host, or third-party service is the thing that failed.
• The 14-day window has passed.

Managed installation

Refundable in full until we start work. Once your server has been provisioned and configured, the installation fee is non-refundable because the work is done — though the licence portion remains covered by the terms above.

Bought on a marketplace?

Purchases made through CodeCanyon or Codester are refunded under that marketplace's policy, and the request has to go through them — we cannot refund a payment we never received. Support is still ours: see the support page.

How to request one

Email hello@keyngdev.com with your licence key and what went wrong. We reply within one business day. Approved refunds return to your original payment method, and your licence key is revoked when the refund is issued.